Eóghan McLaughlin

Technical Analyst

Belfast, Northern Ireland

Professional Summary

Performance-driven Technical Analyst with a 17-month track record at Energia Group specializing in Salesforce development, enterprise automation, and systems security. Expert in refactoring complex technical debt to optimize system performance and respecting Salesforce governor limits. Proven ability to bridge the gap between deep-code development (Apex, Python) and infrastructure troubleshooting (TCP/SSL). A proactive problem-solver who has architected hybrid cloud backup models and automated high-friction business workflows to drive operational excellence.

Skills & Technologies

Salesforce Stack

Apex (Triggers & Classes)Lightning FlowsVisualforceJavaScriptSOQLData LoaderSalesforce Security ModelsConga

Development & Scripting

Python (Automation/Scraping)SQLJavaShell Scripting (Bash/PowerShell)RustTypeScriptPHP

Frameworks & Web

Vue.jsNode.jsDjangoTailwind CSSHTMXREST APIs

Infrastructure & DevOps

CI/CDGitJira AdministrationSSL/TLS HardeningETL Server ManagementOn-Prem/Cloud Backup Solutions

Data & Analytics

PostgreSQLMySQLMongoDBPower BIQlik View/SenseAdobe Campaign Classic 7

Professional Experience

Technical Analyst

July 2024 – Present

Energia GroupBelfast, UK

Architectural Refactoring: Eliminated significant technical debt by optimizing recursive Apex and Flow patterns. This reduced DML overhead, ensured compliance with Salesforce governor limits, and significantly increased UI responsiveness for 90+ users.
Full-Stack Implementation: Delivered 50+ Change Requests (CRs) utilizing Apex, Visualforce, and JavaScript to automate business-critical logic across complex object schemas.
High-Volume Support: Managed a high-velocity technical queue, resolving ~800 support requests per month while maintaining strict internal SLAs.
Disaster Recovery Strategy: Identified gaps in existing backup protocols and implemented a Hybrid (Cloud & On-Prem) Backup Model with advanced encryption and access controls, mitigating financial and reputational risk.
Network Troubleshooting: Diagnosed intermittent ETL failures by tracing packet checksum errors to a proxy intercepting API traffic; led a technical bridge with Managed IT Services (MITS) to resolve TCP reset issues.
Security Hardening: Advised and implemented SSL/TLS certificate protocols for Jira On-Prem servers to ensure secure HTTPS communication.
Bespoke Tooling: Built Python applications to automate the management of .docx Conga templates and enforced automated 30-day retention policies for server backups.
Team Leadership: Mentored colleagues in Python, SQL, and Shell scripting to automate workflows across Adobe Campaign Classic and Qlik data suites.
Cross-Functional Impact: Consulted on operational safety, designing infographics and electrical load distribution plans to support site-wide Health & Safety standards.

SalesforceApexVisualforcePythonSQLShellSSL/TLSJira

BCC & FIT Technology Employment Academy Student

Mar 2024 – June 2024

Energia GroupBelfast, UK

Developed a high-speed Python/SQLite3 command-line application to scrape and filter web data.
Successfully delivered a functional MVP within an aggressive 4-day sprint, meeting 95% of data integrity requirements under strict time constraints.

PythonSQLite3Web Scraping

Education

BSc. Computing & IT

2017 – 2022

Open University

Specialisms:

Software EngineeringData StructuresAlgorithmsNetwork Security

Python & Linux Scripting (Level 3)

2024

Fastrack Into I.T. (FIT)

Additional Information & Interests

Volunteering: Action Mental Health & The Woodland Trust (Therapeutic nature interventions).
Technical Interests: IoT hardware tinkering, vehicle mechanics, and electrical maintenance.
Certifications: Full UK Driving Licence.